Telecommunications Assistant (Billing), Multiple Duty Stations

Telecommunications Assistant (Billing), FS-5
ORGANIZATIONAL UNIT: Field Missions Administered by DPKO
Depending on professional background, experience and family situation, a competitive compensation and benefits package is offered.

United Nations Core Values: Integrity, Professionalism, Respect for Diversity
(The following duties are generic and may differ depending on the requirements of the mission.) Within limits of delegated authority, the Telecommunications Assistant (Telephone Accounts) will be responsible for the following duties: Manage the Telephone Billing Unit based on the guidelines in UNHQ SOP for the Communications and IT Section; Supervise the personnel of the Unit and coordinate their activities to ensure that all tasks are completed accurately and in a timely manner; Ensure that guidelines for Telephone Control, Procedures and Accountability are fully complied with as described in the various Administrative and or Information Circulars sent to all staff members by the Administration; Coordinate with Information Technology Unit in order to improve/automate the handling of the telephone data bases; Oversee issues/return/handover of SIM cards for all service providers (Mobile phone companies and satellite based telephone companies) and ensure that inventory records are accurately maintained; Prepares recurring reports on telephone accounts, noting problems resulting from excess expenditures; Calculates and compiles cost estimates and projected budget requirements and assists in preparation of budget and audit reports; Prepares and deliver statements of telephone accounts both internal and external from service providers to the Finance section for appropriate action; Liaises with officials from the Services Providers, UN agencies and funds and staff members in connection with telephone related matters ensuring they are in compliance with standing instructions and procedures to avoid abuse of telephone system; Prepares business-related memoranda and facsimile correspondence in respond to queries from Telephone Service Providers companies, Internet providers and staff members; Assess and evaluate the costs of all services received, and provide reports as required on the cost trends and variations in the billing of all services being utilised; Address complaints, anomalies, queries and clarifications on the billing procedures and structures in efficient, effective and polite manner; Ensure that clear and accurate records of all telephone accounts documentation and invoices are maintained; Follow-up on outstanding payments and recovery of charges; Keep the electronic records of all expenditures for commercial communications of the Mission, and provide CITS budget officer with this information on a regular basis; Maintain comprehensive filing system of invoices, statements and correspondence for all telephone systems, including issue and return vouchers for mobile and satellite SIM cards; Ensure that all telephone billing documents are scanned and electronically stored before being archived; Assume responsibilities for the stock of all satellite and mobile phones purchased for the mission; Monitors the physical inventory of stocked items on a regular basis to ensure accuracy of records, and location of property; Issues CITS equipment and enter the records in the asset control system; Manages and maintains a comprehensive electronic database of expendable and non-expendable CITS items using UN-DPKO enterprise systems Galileo; Perform other duties as required.

Professionalism - Good hands-on financial training and problem-solving skills, good knowledge at the supervisor level of the relevant telecommunications policies, structure and strategy as it relates to area of assignment; ability to assess telecommunications needs; substantive knowledge on the use of electronics spreadsheets (Excel) with ability to produce graphics and statistics; commitment to implementing the goal of gender equality by ensuring the equal participation and full involvement of women and men in all aspects of Peace Operations. Teamwork - Excellent interpersonal skills and ability to establish and maintain effective working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversity, motivating junior staff to work in a productive team effort. Planning and Organization - ability to perform with minimal supervision, and work under pressure of frequent and tight deadlines often in difficult and demanding conditions; Proven ability to plan and organize a wide range of activities; ability to integrate work of the mission and coordinate activities with the UN agencies, funds, programmes and other partners. Client Orientation - Ability to identify clients' needs and devise appropriate solutions; ability to establish and maintain productive partnerships with clients. Commitment to Continuous Learning ? willingness to keep abreast of new developments in the telephone billing field. Communication - Excellent communication and presentational skills; good written and spoken communications skills including the ability to convey telephone billing concepts and recommendations to staff at all levels; ability to defend and explain difficult issues, key decisions and positions to senior officials of Governments, NGOs, intergovernmental bodies, the media and other parties; ability to communicate vision and strategies.

High school diploma or equivalent; Technical training in administration, finance, or related field is highly desirable; A valid driver?s licence is essential.

Work Experience
At least 6 years of progressively responsible clerical/administrative experience; UN related billing experience is highly desirable. Experience in a United Nations field mission or other similar operational environment coupled with billing experience would be an advantage. Ability to use Galileo Property Management System is also an advantage. Knowledge of commercial Telephone Billing Software packages is a plus.

Fluency in spoken and written English or French; knowledge of a second official UN language is an advantage and sometimes a requirement; Fluency in the local language may be essential.

Other Skills

The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). English and French are the two working languages of the United Nations Secretariat. The United Nations Secretariat is a non-smoking environment.THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, TRAINING OR ANY OTHER FEES). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON BANK ACCOUNTS.PLEASE NOTE THAT APPLICATIONS RECEIVED AFTER THE DEADLINE WILL NOT BE ACCEPTED.
How to Apply to Field Mission vacancies:

All applicants are strongly encouraged to apply online.

Online applications will be immediately acknowledged when an email address has been provided. If you do not receive an e-mail acknowledgment within 24 hours of submission, your application may not have been received. In such cases, please go to ?My UN? page and check the status of your application by clicking on ?view application history?, and resubmit the application, if necessary. Should you have any technical difficulties, please contact

When you receive an automatic notification, there is no need to submit another application on-line or by other means for the same vacancy.

1. To start the application process, applicants must open a ?MY UN? account. Go to Log-in, and Register as a User. Fill in the form and choose a User Name and Password.

2. Once you are registered on-line, complete and save your Personal History Profile (PHP).

3. In completing the PHP, please note that all fields marked with an asterisk must be completed. Additionally, you are encouraged to fill all of the fields to best convey your personal ambitions.

4. Applicants may apply for generic and/or specific vacancies using the saved PHP. The PHP may be up-dated when necessary.

You can apply to field missions by applying to a generic (multiple duty station M/S) vacancy announcement. Current field mission openings can be viewed. You are also given an opportunity to express your preference for current missions in which you would be particularly interested in serving. While this may not constitute a direct application for a post, it will assist us in taking into account your own aspirations.

The generic vacancy announcements are used to generate candidates for the roster. While preferences will be registered and taken into account, qualified individuals willing to serve in several/all locations will, of course, have a greater possibility of serving.

Your application will be screened and evaluated against the requirements set out in the vacancy announcement. If you meet the requirements of the vacancy announcements your application will be included in a roster system that will be submitted for all vacancies in your occupational group and grade for field missions of your choice. Your application will remain valid in the roster for a period of 12 months. Should you wish to remain in the roster after the initial 12 months, please update and resubmit your PHP.

You can also apply for a post-specific vacancy announcement. You will be evaluated against the requirements as specified in the particular vacancy and your name may be put forward for that specific announcement only. Your application will not be placed in the roster unless you apply to a generic (multiple duty stations M/S) vacancy announcement.

In view of the high volume of applications received, only those applicants who are included in the roster will be notified.

Fax: 1-212-963-2800

Please see the Frequently Asked Questions, if you encounter problems when applying.

Closing Date: Sunday, 04 January 2009

Tags: Driver; ERP; Gender Equality; Information Technology; Intergovernmental Bodies; Technical Training